Changelog
All Simple Chat releases, newest first. Open any entry for the full notes.
- Custom review prompts and clearer support context
- Custom review prompts and clearer support history
- Faster handling for in-app reports
- Clearer agent status and order selection
- Open Status and Clearer Agent Tasks
- Slack conversations across multiple workspaces
- Clearer staff queues and system notes
- Premium AI Resolutions Now Cost $0.89
- Compact settings and more accurate shipping support
- Combined ShipHero orders and cleaner navigation
- Awaiting-staff tickets selected first
- More Complete Answers and Catalog Results
- Clearer AI reporting and broader tracking support
- Clearer order updates and support context
- Clearer chat actions and more accurate product answers
- Tickets and Shopify FAQ publishing
- Mobile chat nudges and call-to-action buttons
- Warehouse Slack File Links Stay Available
- Chat Nudges for Preloaded Widgets
- Better Shopify product search and support handoffs
- More relevant chat nudges
- More control over chat nudges
- Standard storefront chat launcher
- More reliable chat nudges and storefront chat
- AI-configured chat nudges
- Configure Google Analytics properties
- Product links from store knowledge
- Paid orders stay moving; SKU lookup is stricter
- Chat describes out-of-stock catalogs
- Replacement review notes and branded chat loading
- Shopify billing, restock alerts, and inbox limits
- Fewer mistaken replacements when tracking conflicts
- In-app notification log and Gemini 3.7 Flash plan
- Top-bar notification log and a new Gemini plan
- Setup focuses FAQ suggestions on store policies
- More accurate replacements and warehouse holds
- Stock-aware replacements and staff monitoring closes
- Accurate refunds, clearer chats, and mobile onboarding
- Spellcheck, order pages, and shared tickets
- Monitoring chats hand off promised staff actions
- Verified emails and cleaner shipping follow-ups
- Order lookup by card details and better replacement shipping
- PDF transcripts, restock signups, and safer addresses
- Live tracking and daily AI learning
- Smoother chat forms and clearer metrics
- More reliable Slack and FAQ responses
- Clearer Slack settings and English replies
- Japanese dashboard, native subscriptions, and clearer setup
- More precise back-in-stock Slack routing
- More reliable issue handling
- Smarter recommendations and lower AI pricing
- Clearer AI costs and smarter support
- Faster social replies and better store search
- More consistent left sidebar
- More reliable staff and conversation data
- Smoother order updates and safer AI
- More reliable chat and upgraded AI
- Smoother setup and mobile messaging
- Faster form status updates
- Clearer help for subscription purchase questions
- Screenshot-first subscription troubleshooting
- Tighter competitor comparison answers
- Faster Inbox and ShipHero Upgrades
- ShipHero address validation and faster app load
- AI model quality checks
- Smarter routing and idle conversation cleanup
- Customer history and a more reliable dashboard
- Order lookups and back-in-stock improvements
- Smarter alerts, theming, and shipping answers
- Safer multi-store inventory answers
- Safer policy handling and cancellation confirmations
- One form at a time, accurate cart updates
- More reliable date ranges in search and analytics
- Stronger AI model quality checks
- Rename inbox conversations
- Simpler AI billing and safer order handling
- Click images when previews fail
- Inbox polish and conversation reliability
- Chargeback drafts and safer order tools
- Help center access and smarter back-in-stock handling
- Storefront chat keeps the same conversation on reload
- Slack onboarding and FAQ setup
- Smarter context and ticket routing
- Smarter routing and more reliable conversations
- Reliability improvements
- Smarter complaint routing and stronger order attribution
- More reliable ShipHero orders and honest unavailable-product replies
- Declined mis-shipment reviews now show for staff
- Clear AI identity when customers ask
- Safer replacements, instant AI settings
- Sharper answers, smoother handoffs
- Sharper chat answers and wizard general settings
- Slack images, email threading, and Help center updates
- Dashboard stays live, mis-shipment checks get more accurate
- Steadier dashboard, cleaner staff handoffs, and in-app consulting
- Cart sync, inbox, and dashboard reliability
- Dashboard chats, day summaries, smarter setup and replacements
- Clearer day summaries in conversations
- Safer checkout chat and Slack notes in conversations
- Clearer Slack summaries, gift card lookup, and shopper habits
- Chargeback tracking and a more reliable cart
- Merchant chat and lasting customer memory
- Staff outreach and replacement orders
- Prompt defaults and Auto Close review
- AI-close review queue and dashboard improvements
- Accurate unread badges and cleaner staff handoffs
- Faster dashboard, replacement handoff, and revenue report
- Faster inbox loading and clearer conversation handling
- Top-up billing, restock alerts, and morning follow-ups
- Redesigned sidebar, back-in-stock alerts, and undo send
- Follow-up scheduling, simpler memory, and Slack alert fixes
- Reliable carts, better AI context, and threaded email
- Issue reporting, email forwarding, and address confirmation
- Cart edits, follow-up schedules, and staff tools
- Clearer ticket handling and cleaner email replies
- Clearer unread counts and more reliable images
- Email attachments no longer appear twice
- Cleaner Inbox and Smarter Email Workflows
- Faster Team Chat and Smarter AI
- Staff Avatar Data Update
- Better Messaging, Email Handling, and Ticket Visibility
- Clearer Usage, Smoother Workflows
- Billing and conversation improvements
- Smoother Messaging and Clearer Insights
- Billing flow and reliability updates
- Slack flexibility and accuracy improvements
- Better Search and Smoother Support Workflows
- Better AI setup and touch-aware navigation
- Smarter, Cleaner Checkout Chat
- Checkout Chat and Reliability Upgrades
- Smoother onboarding and more reliable order updates
- Clearer reports and sturdier integrations
- Faster order context, links, and filtering
- Faster, More Accessible Chat Experience
- Faster chat widget performance
- Smoother Message Delivery
- Replacement widget message merge fix
- More Reliable Messaging
- Smoother swipe navigation and steadier chat replies
- Easier Slack setup and more reliable tracking status
- Easier Translation and Smoother Chat
- Billing status checks now work reliably
- Better Settings, Replies, and Billing Clarity
- Better Messaging and Order Reliability
- Smarter Recommendations and Safer Ticket Handling
- More Reliable Billing and Messaging
- Faster setup and clearer AI billing
- Smoother setup and reliability
- Better setup and branding controls
- Better AI Reliability and Branding
- Clearer tracking and smoother merchant workflows
- Faster Replacement Orders
- Faster support workflows and richer messages
- Better FAQ Editing and Faster Ticket Views
- Smoother ticket workflows and clearer messaging
- Cleaner customer records and more reliable conversations
- More Reliable Connections and Better Transcript Emails
- Reliability and Data Accuracy Updates
- Cleaner Conversations and Integrations
- Better Billing and Generated Forms
- New billing and smarter generated forms
- Smarter Billing and Better Forms
- More accurate reporting and smoother chat sessions
- Smarter ticket workflows, smoother chat experience
- Reliability and Ticket Sorting Improvements
- Cleaner Dashboard and Ticket Improvements
- Smoother Conversations and Better Stability
- Smoother chats and clearer settings
- Better Scheduling, Data Quality, and Speed
- Faster widget and reliability fixes
- Better Ticket Handling and Connection Reliability
- Better Protection Against Connection Spam
- Smoother Storefront Chats and More Reliable Sync
- Gemini tools work reliably again
- Complete Sync Rollout
- More reliable storefront sync
- More Reliable Sync
- Provisioning and Sync Foundation
- Automatic closed-ticket summaries
- Faster ticket handling and smarter AI replies
- Better storefront conversation context
- More Secure Real-Time Connections
- Send images in chat
- Safer Real-Time Merchant Connections
- Basic file uploading
- Theme Embed Setup Prep
- App Embed Block Added