Staff outreach and replacement orders
April 01, 2026
When staff ask Simple Chat to contact a shopper, it now writes a complete customer-ready message and only does so when that request is explicit. Replacement orders keep apartment and suite address lines, and shipping-time answers use the replacement order’s own dates instead of catalog restock dates.
Summary
- Staff notes become complete customer-ready outreach messages
- Replacement orders keep apartment and suite lines
- Replacement ship dates use the order, not the product