Staff outreach and replacement orders

April 01, 2026

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Open plain text (CDN)

Staff messages to shoppers can expand into full outreach when your wording clearly targets the customer. We fixed a replacement-order crash when address line two was filled, prefer order metafields for replacement ship timing, and made linked-store chat connections more reliable.

Summary

  • Staff shopper messages expand to full outreach when clearly intended.
  • Replacement orders no longer crash when address line two is used.
  • Replacement ship timing uses order metafields when you set them.