Can I add custom order metafields for the AI to use?

Yes. You can choose which order metafields the assistant receives during an order lookup.

1. Open Settings > Tools.
2. Enable your order lookup or order status tool.
3. Find Order metafields in its settings.
4. Click Refresh to load your Shopify definitions.
5. Select the fields and save.

The assistant receives each selected field's label and value. This can help explain details such as an expected ship date or a fulfillment hold.

Create and populate the fields in Shopify first. Refresh the list after adding definitions, and select only information appropriate for customer replies. Test a lookup to check that the labels and values read correctly.