Simple Chat ยท AI support for Shopify
Your customer support on autopilot
Simple Chat handles customer questions across chat and email, so you can get back to running your store.
Answers from your store's data. Order updates and follow-ups handled automatically. Your team steps in when needed.
$0.29 per AI resolution. No monthly subscription. No seat fees.
When to use this
Answering the same order and product questions every day? Let Simple Chat handle them in Shopify Admin. Set your instructions, enable the tools you need, and keep your team available for the conversations that need a person.
Switching from Gorgias?
Less overhead. More support handled.
Keep chat and email in Shopify Admin. Pay for AI resolutions instead of a helpdesk subscription, seats, and AI fees.
One inbox, less busywork
Chat and email share one inbox. Simple Chat answers questions and handles order requests with the tools you enable.
Answers that know your store
Your products, policies, FAQs, and instructions guide each reply. Store data syncs automatically.
Help beyond the inbox
Get draft chargeback evidence in your inbox and address validation before Simple Chat changes an order.
Billing you can predict
Pay $0.29 per AI resolution, nothing when your team answers. Charges run through Shopify, capped at $5,000 per 30-day period. Development stores are free.
Need social, SMS, or voice? Gorgias covers more channels. Compare features. Cost figures use annual list prices from gorgias.com/pricing, verified August 5, 2026, for a store on the Pro plan resolving 1,000 tickets with AI.
Also included
Address validation, subscriptions, and back-in-stock. Included.
More everyday work handled in the same app. You pay for AI support resolutions, not extra platform fees.
Address validation
$0.05โ$0.06 /order
Included. No per-order fee.
AI validates a shipping address before Simple Chat changes an order. Checkout validators that bill $0.05 to $0.06 per order would be about $50โ$60/mo at 1,000 orders.
Subscriptions
From $24.99 /mo + fees
Included. No platform fee.
Manage recurring orders and give customers their own portal. Recharge Starter lists $99/mo; Simple Chat has no extra subscription platform fee.
Back in stock
$10โ$19.99 /mo
Included. No waitlist fee.
Let customers sign up in chat or on your storefront. Email them automatically when their item is back.
Those three dedicated tools together are about $168.99/mo in this model, before subscription transaction fees. Shopify App Store list prices verified August 13, 2026. See what's included.
From question to resolution
Answer everyday questions
Give customers answers based on your products, availability, and policies.
Handle order requests
Check tracking, update an address, or create a replacement order with the tools you enable.
Subscriptions included
Let customers manage recurring orders through a customer-account portal, without a second platform fee.
Keep your team in control
When a customer asks for a person or needs extra help, your team gets the conversation and its context.
Follow up without chasing
Waiting on a delivery or warehouse update? Simple Chat can check back and update the customer automatically.
Sets a check-in
Schedules a follow-up based on the issue and what you promised the customer.
Checks what changed
Checks the latest order or tracking status before replying.
Keeps things moving
Updates the customer, closes resolved issues, or brings in your team when progress stalls.
Resolution potential
Less repetition for your team
Let AI handle routine questions. Give your team more time for the customers who need them. Resolution rates depend on your store data, tools, and setup.
Each of those resolutions costs $0.29. The same ticket on Gorgias costs $0.90 for the AI plus a helpdesk fee on top. See the math.
Email conversations
80%+Automatically resolved by AI with proper configuration.
Chat conversations
90%+Automatically resolved by AI with proper configuration.
Spend less time answering the same questions. Put Simple Chat to work in your Shopify store.