FAQ

Common questions about Simple Chat, with each answer on its own page.

• What is Simple Chat?
• How does Simple Chat work?
• Who is Simple Chat for?
• What makes Simple Chat different from other chat apps?
• How do I install Simple Chat?
• How long does setup take?
• Do I need to write any code?
• How do I enable the chat widget on my store?
• What AI models does Simple Chat use?
• How does the AI know about my store?
• Can the AI recommend products to customers?
• Will the AI make up answers or hallucinate?
• Can the AI handle multiple languages?
• What happens when the AI can't answer a question?
• Can customers request a human agent?
• Can the AI look up order status?
• How does order tracking work in Simple Chat?
• Can the AI cancel orders?
• What if a customer never received their order confirmation email?
• Can the AI modify shipping addresses?
• Do I need a separate address validation app?
• Can the AI put orders on hold or release holds?
• How does Simple Chat handle damaged or missing items?
• What are replacement orders?
• Can the AI issue store credit?
• Can the AI add products to a customer's cart?
• Does Simple Chat work at checkout?
• What are back-in-stock notifications?
• How do back-in-stock emails work?
• Do I need a separate back-in-stock app?
• Does Simple Chat include product subscriptions?
• How much does Simple Chat cost?
• What counts as an AI resolution?
• Is there a free tier?
• Is there a monthly spending cap?
• Does Simple Chat include jobs I currently buy extra tools for?
• What is the merchant dashboard?
• How is the conversation inbox organized?
• Can I search through past conversations?
• Can I pin important conversations?
• How do I hand a conversation from AI to my team?
• Can staff leave instructions that Simple Chat follows later in a conversation?
• Can I see what the AI is doing in real time?
• What analytics does Simple Chat provide?
• What reports are available?
• How does sentiment analysis work?
• Can I filter reports by customer type?
• Can I see revenue attributed to chat?
• Can Simple Chat handle email support?
• How does the email inbox work?
• Can I send outbound emails?
• Are chat transcripts sent by email?
• Can I customize the email sender address?
• How do I customize the chat widget appearance?
• Can I change the AI assistant's name, title, and avatar?
• Can I customize how the AI responds?
• Does the chat widget support dark mode?
• Can I customize the thinking messages?
• What are FAQs in Simple Chat?
• How do I add FAQs?
• Can I import and export FAQs?
• What are announcements?
• Can I schedule FAQs?
• What are macros?
• Can multiple staff members use Simple Chat?
• How does staff availability work?
• Can I set business hours?
• Does Simple Chat integrate with Slack?
• What Shopify data does Simple Chat use?
• Does Simple Chat work with ShipHero?
• Does Simple Chat work with Shopify Flow?
• What is conversation monitoring?
• How do automated follow-ups work?
• When does the AI escalate from monitoring?
• Are conversations automatically closed?
• Is my data secure with Simple Chat?
• Does Simple Chat comply with privacy regulations?
• Can I block spam conversations?
• Does the chat widget work on mobile?
• Does the chat widget work across browser tabs?
• What happens if the AI service is temporarily unavailable?
• Can I use Simple Chat on a development store?
• How does the AI use my current page context?
• Can the AI collect information through forms?
• Can customers tap reply buttons instead of typing?
• What are conversation insights?
• Can I get a daily summary of conversations?
• What is the reports summary feature?
• Can I add custom order metafields for the AI to use?
• How does Simple Chat handle email conversations?
• Can I set up staff email signatures?