What is Simple Chat?

Simple Chat handles customer support for Shopify stores through chat and email. It answers questions using your products, policies, articles, FAQs, and the instructions you give it.

With the relevant tools enabled, it can also check orders and tracking, update shipping addresses, and follow up on unresolved issues. Your team can read every conversation and take over whenever needed.

You manage chat and email in one inbox inside Shopify Admin. Setup and day-to-day changes don't require code.