Support job
Is there a Shopify app that drafts Payments chargebacks?
Shopify Admin already has dispute tools for Shopify Payments — start there. Simple Chat monitors those chargebacks and drafts AI representment evidence (text plus PDF) from order, fulfillment, and conversation data already in Shopify. Staff review the draft and file it in Shopify Admin. Simple Chat does not file the dispute and does not replace Shopify’s dispute process. Generic helpdesks are not ranked here; this page explains the Payments workflow. These pages do not recommend uninstalling Shopify products.
Listings and prices checked .
You still file Shopify Payments disputes in Shopify Admin. Simple Chat watches those disputes, writes a text plus PDF draft from order, fulfillment, and conversation evidence, and leaves the submit step to staff. These pages do not recommend uninstalling Shopify products.
First-party dispute tools — file here
Shopify provides chargeback and dispute tools in Shopify Admin for Shopify Payments. That is the system of record for submitting a response. Keep it. Simple Chat prepares the draft; it does not replace Shopify’s dispute screen and it does not file the dispute itself.
What it owns. Included with Shopify Payments dispute tools in Admin.
What the draft is built from
A usable pack needs the order, fulfillment, tracking, and the customer conversation. Those already live in Shopify. Simple Chat reads them instead of asking staff to copy fields into a blank form.
What it owns. Included with Shopify. The conversation thread is in Shopify Admin when Simple Chat is installed.
Monitors disputes and writes text plus PDF
When a Shopify Payments chargeback appears, Simple Chat opens a thread in the merchant inbox with drafted representment evidence, text plus PDF, ready for staff to review and edit. Submitting still happens in Shopify’s dispute tools. It is the writing half of the job, done where your support already lives.
What the connection adds. $0.29 per AI-closed conversation. No extra chargeback add-on fee.
Required before submit
Card-network rules and high-value cases still need a person. Simple Chat’s draft is a starting pack, not a specialist agency and not an auto-submit. Staff stay in Shopify Admin to review and file. Simple Chat does not replace Shopify’s dispute process.
What happens next. Staff time. Simple Chat does not charge a separate chargeback-filing fee.
Direct answers. Updated August 17, 2026.
No, and it should not. It monitors Shopify Payments chargebacks and drafts the evidence, text plus PDF, for staff to review; filing stays in Shopify’s dispute tools. These pages do not recommend uninstalling Shopify products.
A helpdesk can store a chargeback ticket. This page explains the Shopify Payments workflow: Admin remains the file-here screen, Simple Chat drafts from store data, and staff submit. Helpdesk vs helpdesk charts live on the feature-comparison page.
The claims here are about Shopify Payments chargebacks, full stop. Other processors run their own dispute portals, and this page does not claim Simple Chat drafts those.
There is no separate chargeback fee. The bill stays $0.29 per AI-closed conversation, and work your team handles in the inbox is never billed as an AI resolution.
Named apps are trademarks of their respective owners. Simple Chat is not affiliated with them. Shopify is a trademark of Shopify Inc. Simple Chat is a third-party Shopify App Store app and is not affiliated with, endorsed by, or sponsored by Shopify. These pages compare independent App Store products and do not recommend uninstalling Shopify products such as Shopify Inbox. See shopify.com. List prices verified .
