Pricing comparison
Pricing comparison
Simple Chat Pricing
You only pay Simple Chat for tickets the AI resolves: $0.99 each, with $0 for the rest of your mailbox. No seats, no tiers, no add-ons.
Updated
What you'll actually pay
A line-by-line look at a store whose AI resolves 1,000 tickets a month. Simple Chat charges for those resolutions and nothing else. Gorgias and Intercom add a required platform or per-seat fee, bill again when AI only assists, and meter overages with no cap. Green is included; red is an extra charge.
1,000 AI-resolved tickets / month
| Cost type | Simple Chat | GorgiasPro plan · monthly | IntercomAdvanced · 3 seats + Fin |
|---|---|---|---|
| Platform costRequired base fee | None | $360 / mo required | $255 / mo (3 seats) |
| User costPer-seat fees | None | Unlimited seats included | $85 / seat / mo |
| AI closedFully resolved by AI | $0.99 / resolution | $0.90 AI + $0.36 helpdesk feeDouble-billed per resolved ticket | $0.99 / resolution |
| AI engagedAI touched, human resolved | $0 | $0.36 helpdesk ticket fee | $0.99 / procedure handoff |
| Overage billingCharges beyond plan limits | None | $1.50 / AI resolution over limit+ $0.36 / helpdesk ticket overage | $0.99 / resolution, no cap |
| Total / month | $990Only AI resolutions billed | $1,260$360 helpdesk + $900 AI (1,000 × $0.90) | $1,245+$255 seats + $990 Fin · rises with procedure handoffs |
Simple Chat: $0.99 per AI resolution (at least one customer-visible AI reply, no customer-visible staff reply in that segment, conversation closed by AI). Tickets your team handles, or that the AI does not close, cost nothing. Billing FAQ · What counts as an AI resolution
Gorgias: Modeled on the Pro plan ($360/mo for up to 2,000 included tickets; about $0.36 per ticket at 1,000 tickets in this scenario) plus AI Agent at $0.90 per resolution. A resolved ticket counts as both a helpdesk ticket and an AI resolution, so it is billed twice; resolutions over the plan limit and ticket overage cost more. Source: gorgias.com/pricing.
Intercom: Modeled on 3 Advanced seats at $85/seat/mo (annual) plus Fin at $0.99 per resolution, with no volume cap. Seats are required to handle the rest of the mailbox, and a real total can also include Copilot, proactive, SMS, or voice. Intercom does not publish per-ticket helpdesk pricing. Source: intercom.com/pricing.
Frequently asked questions
Common questions about Simple Chat, Gorgias, and Intercom pricing for Shopify support. Updated May 26, 2026.
How does Simple Chat pricing compare to Gorgias and Intercom?
Simple Chat charges $0.99 per AI resolution through Shopify usage billing, with no per-seat fee. Gorgias charges a monthly helpdesk subscription scaled by included tickets ($10 Starter to $900 Advanced) plus $0.90 to $1.00 per AI Agent resolution. Intercom charges per seat ($29 Essential to $132 Expert per seat per month on annual) plus $0.99 per Fin AI outcome.
Do I pay Simple Chat for tickets the AI doesn't resolve?
No. Simple Chat only bills $0.99 per AI-resolved ticket. Tickets your team handles, or that the AI does not close, cost nothing. Gorgias and Intercom work differently: Gorgias charges a monthly helpdesk subscription that scales with your total ticket volume, and Intercom charges per agent seat, so you pay them for your whole mailbox before any AI resolutions are counted. That is why the comparison below breaks down cost by the number of AI-resolved tickets rather than total tickets.
Does Simple Chat charge per seat or per user?
No. Simple Chat has no per-seat or per-user fee. Cost tracks automation outcomes, not headcount, so adding agents does not increase the bill. Gorgias offers unlimited users on Basic through Advanced. Intercom is priced per seat and charges separately for each agent.
What does Simple Chat cost at 1,000 AI-resolved tickets per month?
Simple Chat is $990 per month: 1,000 resolutions at $0.99 each, with nothing charged for tickets the AI does not resolve. At the same volume, Gorgias is about $1,260 (a required helpdesk subscription plus per-resolution AI fees) and Intercom is about $1,245 (per-seat fees plus Fin outcomes), because both also charge for the rest of your mailbox.
Can I use Simple Chat for free on a development store?
Yes. Shopify development stores can use Simple Chat free of charge while testing, with full functionality. Production stores use usage-based billing: $0.99 per AI resolution, with no monthly platform fee.
Official pricing & next steps
Prices verified . Gorgias and Intercom are trademarks of their respective owners. Simple Chat is not affiliated with either company. Confirm current rates, discounts, and contracts on their sites before purchasing.