Pricing comparison
Pricing comparison
$0.29 per AI resolution.
No subscription. No seats.
About 76% less than Gorgias at 1,000 AI-resolved tickets a month: $290 instead of $1,200, which is $10,920 a year back in your budget.
You only pay Simple Chat for tickets the AI resolves: $0.29 each, with $0 for the rest of your mailbox. No seats, no tiers, no add-ons.
Updated
What you'll actually pay
A line-by-line look at a store whose AI resolves 1,000 tickets a month. Simple Chat charges for those resolutions and nothing else. Gorgias and Intercom add a required platform or per-seat fee, bill again when AI only assists, and meter overages with no cap. Both competitors are modeled on their annual list prices, the cheapest rates they publish. Green is included; red is an extra charge.
1,000 AI-resolved tickets / month
| Cost type | Simple Chat | GorgiasPro plan + AI Agent · annual | IntercomAdvanced · 3 seats + Fin · annual |
|---|---|---|---|
| Platform costRequired base fee | None | $300 / mo required | $255 / mo (3 seats) |
| User costPer-seat fees | None | 500 seats included | $85 / seat / mo |
| AI closedFully resolved by AI | $0.29 / resolution | $0.90 AI + $0.30 helpdesk feeDouble-billed per resolved ticket | $0.99 / resolution |
| AI engagedAI touched, human resolved | $0 | $0.30 helpdesk ticket fee | $0.99 / procedure handoff |
| Overage billingCharges beyond plan limits | None | $1.50 / AI resolution over allowance+ $0.36 / helpdesk ticket overage | $0.99 / resolution, no cap |
| Total / month | $290Only AI resolutions billed | $1,200$300 helpdesk + $900 AI (1,000 × $0.90) | $1,245+$255 seats + $990 Fin · rises with procedure handoffs |
Simple Chat: $0.29 per AI resolution (at least one customer-visible AI reply, no customer-visible staff reply in that segment, conversation closed by AI). Tickets your team handles, or that the AI does not close, cost nothing. Billing FAQ · What counts as an AI resolution
Gorgias: Modeled on the Pro plan ($300/mo on annual billing for up to 2,000 included tickets; about $0.30 per ticket at 1,000 tickets in this scenario) plus AI Agent at $0.90 per automated interaction. A resolved ticket counts as both a helpdesk ticket and an AI resolution, so it is billed twice; interactions past your AI Agent allowance list at $1.50 each, and ticket overage costs more again. The same plan and volume on monthly billing is about $1,360. Source: gorgias.com/pricing.
Intercom: Modeled on 3 Advanced seats at $85/seat/mo (annual) plus Fin at $0.99 per resolution, with no volume cap. Seats are required to handle the rest of the mailbox, and a real total can also include Copilot ($29/agent/mo), the Pro analytics add-on ($99/mo), proactive messaging, SMS, or voice. Intercom does not publish per-ticket helpdesk pricing. Source: intercom.com/pricing.
Also included, with no extra fee
Helpdesk comparisons often leave out adjacent workflows. Simple Chat includes address validation, product subscriptions, and back-in-stock alerts. Dedicated-tool list prices below were checked August 13, 2026 against public Shopify App Store listings.
- Address validation tools list $0.05 to $0.06 per order.
- Subscription platforms start at $24.99/mo plus transaction fees, or $99/mo for Recharge Starter.
- Back-in-stock tools commonly list $10 to $19.99/mo.
Frequently asked questions
Common questions about Simple Chat, Gorgias, and Intercom pricing for Shopify support. Updated August 5, 2026.
How does Simple Chat pricing compare to Gorgias and Intercom?
Simple Chat charges $0.29 per AI resolution through Shopify usage billing, with no per-seat fee and no platform fee. Gorgias bills Helpdesk and AI Agent together: a helpdesk subscription scaled by included tickets ($10 Starter to $900 Advanced on monthly billing, $50 to $750 on annual) plus an AI Agent allowance at $0.90 to $1.00 per automated interaction, then $1.50 for each resolution past the allowance. Intercom charges per seat ($29 Essential to $132 Expert per seat per month on annual) plus $0.99 per Fin AI outcome.
Do I pay Simple Chat for tickets the AI doesn't resolve?
No. Simple Chat only bills $0.29 per AI-resolved ticket. Tickets your team handles, or that the AI does not close, cost nothing. Gorgias and Intercom work differently: Gorgias charges a monthly helpdesk subscription that scales with your total ticket volume, and Intercom charges per agent seat, so you pay them for your whole mailbox before any AI resolutions are counted. That is why the comparison below breaks down cost by the number of AI-resolved tickets rather than total tickets.
Does Simple Chat charge per seat or per user?
No. Simple Chat has no per-seat or per-user fee. Cost tracks automation outcomes, not headcount, so adding agents does not increase the bill. Gorgias includes up to 500 user seats on Basic through Advanced and 3 on Starter, so its bill scales with tickets rather than headcount. Intercom is priced per seat and charges separately for each agent.
What does Simple Chat cost at 1,000 AI-resolved tickets per month?
Simple Chat is $290 per month: 1,000 resolutions at $0.29 each, with nothing charged for tickets the AI does not resolve. At the same volume on annual list prices, Gorgias is about $1,200 (a required helpdesk subscription plus per-resolution AI fees) and Intercom is about $1,245 (per-seat fees plus Fin outcomes), because both also charge for the rest of your mailbox. That makes Simple Chat about 76% cheaper than Gorgias and about 77% cheaper than Intercom, or $10,920 a year less than Gorgias.
Can I use Simple Chat for free on a development store?
Yes. Shopify development stores can use Simple Chat free of charge while testing, with full functionality. Production stores use usage-based billing: $0.29 per AI resolution, with no monthly platform fee.
Official pricing & next steps
- Feature comparison
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- Simple Chat vs Gorgias, Tidio, Zendesk, and more
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- How much does Simple Chat cost?
- Gorgias pricing
- Intercom pricing
Prices verified . Gorgias and Intercom are trademarks of their respective owners. Simple Chat is not affiliated with either company. Confirm current rates, discounts, and contracts on their sites before purchasing.