How much does Simple Chat cost?

There's no monthly subscription charge. You pay $0.29 per AI resolution, billed in USD through Shopify billing, and usage charges are capped at $5,000 per 30-day billing period. Development stores can test free before going live.

That's the whole model. You don't pay for seats, and there's no flat monthly app fee; cost tracks what the AI actually resolves.

What a resolution is

You're charged when a conversation segment closes as AI-resolved: at least one customer-visible AI reply, no customer-visible staff reply since the conversation opened or was last reopened, and an AI close. Segments where staff sent a customer-visible message are not billed as AI-resolved. A team that often takes over visibly in chat will simply see fewer $0.29 charges on the bill.

The $5,000 cap

The cap applies to usage charges for each 30-day billing period, counted from when you accept billing. If you reach it, Simple Chat can continue resolving conversations; additional AI-resolved closes in that period are not charged. The cap limits what you spend in the window. It doesn't necessarily shut off AI resolution after the limit.

The optional Premium plan

In Billing you can switch to the Premium plan, which currently uses GPT-5.6 Sol for customer conversations and supporting tasks. The shape of the pricing stays the same: no monthly subscription charge and the same $5,000 usage cap, but each AI resolution is $1.89. Shopify will ask you to approve the new usage rate before it takes effect, and you can switch back to the $0.29 standard plan the same way.

Development stores

Development stores can use Simple Chat free of charge: install it, configure the widget, test workflows, and review the dashboard without usage charges. When the store goes live, usage billing applies at $0.29 per AI resolution, under the same 30-day $5,000 cap.

Budget from your expected AI-resolved volume, not from a recurring monthly fee.