Sharper chat answers and wizard general settings

April 22, 2026

Chat now answers shipping and policy questions from your FAQ before escalating, acknowledges replacements your staff already offered, and no longer falsely claims to have received attachments. The interactive wizard gains a general settings section, Slack alerts use newer Block Kit components, and a Shopify billing usage recording issue is fixed.

Summary

  • Shipping and policy answers pulled from your FAQ first
  • Chat no longer falsely confirms receiving attachments
  • Interactive wizard now covers general settings

Related FAQs