Sharper chat answers and wizard general settings
April 22, 2026
Customer chat now follows your FAQ more closely, and the setup wizard includes general settings. Shoppers get shipping answers from your FAQ before a staff handoff, and the assistant is less likely to confirm attachments that were not sent or ask for contact details when your policy forbids it.
Summary
- Setup wizard now includes general settings
- Shipping questions answered from your FAQ first
- Chat no longer confirms missing attachments