Will the AI make up answers or hallucinate?
AI can make mistakes. Simple Chat reduces that risk by using your store's catalog, policies, articles, FAQs, and enabled tools when answering customers.
Order details and tracking come from store records. When the available information doesn't answer a question, the assistant is instructed to acknowledge that and ask your team for help.
Keep your content current and review conversations, especially after changing a policy or enabling a new tool. Clear instructions help the assistant recognize cases that need staff judgment.
Changelog releases
This topic appears in the following release notes:
- Clearer order support and price reviews
- Shopify opt-outs and more reliable replies
- Clearer AI handoffs and subscription choices
- Review AI Reply Tool Results
- Measurement fidelity — part 1: turn replay emitted-surface capture and
- Complete product answers with better catalog context
- Clearer chat actions and more accurate product answers
- Shopify billing, restock alerts, and inbox limits
- PDF transcripts, restock signups, and safer addresses
- Smarter recommendations and lower AI pricing
- Faster social replies and better store search
- Clearer help for subscription purchase questions
- Smarter alerts, theming, and shipping answers
- Safer multi-store inventory answers
- Stronger AI model quality checks
- Chargeback drafts and safer order tools
- Clear AI identity when customers ask
- Safer replacements, instant AI settings
- Sharper answers, smoother handoffs
- Sharper chat answers and wizard general settings
- Faster Team Chat and Smarter AI
- Complete Sync Rollout