Sharper answers, smoother handoffs

April 22, 2026

This release sharpens AI accuracy on shipping questions and attachments, and smooths conversations where staff step in. The interactive wizard now covers general settings, alongside a newer AI model and background reliability fixes.

Summary

  • Answers shipping questions from your FAQ before escalating to staff
  • Stops the AI from falsely confirming attachments it never received
  • Configure general settings directly in the interactive setup wizard

Related FAQs