Sharper answers, smoother handoffs
April 22, 2026
Simple Chat now answers shipping-policy questions from your FAQ before handing off to staff, so customers get the answer sooner and your team sees fewer unnecessary escalations. Replies are also more careful about missing attachments, contact requests your FAQ forbids, and replacements staff already offered, and the setup wizard now includes general settings.
Summary
- Answers shipping questions from FAQ before staff handoff
- Setup wizard now includes general settings
- Won't request contact info when FAQ forbids it