How do I install Simple Chat?

Installing Simple Chat is straightforward from the Shopify App Store. After you connect the app, onboarding walks you through the essentials so you can start answering customers quickly.

You do not need custom code or a developer to complete a basic install—the app is designed for merchants to enable the widget, connect store data, and configure support from the admin.

Install from the App Store

1. Open the Shopify App Store and search for Simple Chat.
2. Install the app on your store and approve the permissions Shopify requires for support features.
3. Open Simple Chat from your Shopify admin to begin onboarding.

What onboarding covers

The app guides you through an onboarding checklist that typically includes:

• Enabling the chat widget on your theme
• Configuring your first tools
• Optionally setting up email support

Your products and store data are imported automatically. You are not uploading a spreadsheet or manually building a product knowledge base before the assistant can answer catalog questions.

After installation

Once the widget is enabled and core settings are in place, Simple Chat can use your existing catalog and store context. Many merchants go live with the widget first, then refine AI behavior, add FAQs, and enable additional tools as they review real conversations.

If you plan to use email support, follow the checklist steps for inbox setup when you are ready—chat can work independently while you configure email on your own timeline.