How do I install Simple Chat?

Install Simple Chat from the Shopify App Store, then follow the onboarding checklist in Shopify Admin. You don't need to write code.

Installing and enabling chat

1. Find Simple Chat in the Shopify App Store.
2. Install it and approve the requested permissions.
3. Open Simple Chat in Shopify Admin.
4. Follow the checklist's link to the theme editor.
5. Enable the Simple Chat app embed on the theme you want to use.
6. Save the theme.

Onboarding opens while your basic product catalog imports in the background. Your setup agent helps you review settings and choose additional store information to include. You can skip setup and return to Settings later. If you're setting up on a draft theme, the widget will appear there; check that the embed is enabled on the theme you publish.

Preparing your first answers

Add instructions for your support policies and FAQs for questions your existing content doesn't cover. Enable the tools you want to use, such as order lookup, and review their requirements before testing actions on orders.

Open the storefront and try a product question, a policy question, and a request for a person. Review the conversation in the dashboard to check the answers and handoff. If the widget is missing, follow the widget setup checks.

Email support is optional. You can connect it later in Email settings; chat works on its own.