How do I install Simple Chat?

From the Shopify App Store, like any other app. A basic install needs no custom code and no developer: you can enable the widget, connect store data, and configure support from the Shopify Admin.

The install itself

1. Find Simple Chat in the Shopify App Store.
2. Install it and approve the permissions Shopify requires for support features.
3. Open Simple Chat from your Shopify Admin to begin onboarding.

What onboarding covers

The checklist walks you through enabling the storefront widget on your theme, configuring your first tools, and, optionally, setting up email support.

Your products and store data import automatically. There's no spreadsheet to upload and no product knowledge base to assemble by hand before the assistant can answer catalog questions.

After the install

Once the widget is enabled and core settings are in place, the assistant answers from your existing catalog and store context. Most merchants go live like that, then refine AI behavior, add FAQs, and enable more tools as they see what customers write in. Their questions are a better tuning guide than guesswork.

Email support can wait, too. Chat works on its own, so take the inbox setup steps in the checklist whenever you're ready for them.