Slack images, email threading, and Help center updates
April 15, 2026
Slack follow-ups can include customer images and now show only the channel name in mirror notes, so staff get the right context without extra noise. Emails stay in the same conversation more reliably, every attachment appears in the staff view, and the Help center is clearer and more reliable.
Summary
- Slack follow-ups include images and channel-only notes
- Customer email replies stay in the right conversation
- Help center is clearer and loads more reliably