Slack follow-ups, email threading, and help improvements
April 15, 2026
Slack follow-ups can now surface customer images with clearer channel labeling, and email threads stay grouped when usual reply headers are missing. Merchants get a steadier help sidebar, an early guided setup wizard, and better ways to spot and manage repeat customers, alongside smoother staff conversation views and more dependable AI-assisted monitoring and replacement flows.
Summary
- Slack follow-ups can include customer images; channel mirrors stay readable.
- Email threading falls back to subject lines when reply headers are missing.
- Help sidebar and staff views load more reliably; bulk-pin frequent customers.