Does Simple Chat integrate with Slack?

Yes. Simple Chat can post to configured Slack channels as part of your support workflow—for example when a conversation needs staff attention or when a custom rule asks the assistant to notify your team. You control Slack settings and routing rules in the app.

What Slack is used for

Slack is a team notification layer, not a replacement for the Simple Chat inbox.

• Messages can go to channels you select when support needs human eyes.
• Notifications fit into your existing workflow alongside chat and email in the dashboard.
• The AI can alert the right channel when escalation or routing rules apply.

Use Slack when your team already coordinates in workspaces and wants chat-driven events pushed there.

When notifications are sent

Posts typically align with moments that need staff involvement.

• A conversation needs staff attention (for example escalation or a case the AI should not close alone).
• A custom rule in your configuration tells the assistant to notify your team in Slack.

You define which channels are in play and under what conditions—not a single fixed alert for every message.

What you configure in the app

Merchants manage Slack from Simple Chat settings.

• Slack settings — connect workspaces and choose eligible channels.
• Routing rules — decide which channels may be notified and when (including escalation channels that always receive certain events).

Channel routing and formatting live in your notification/tool configuration so alerts match how your team actually works.