Chargeback drafts and safer order tools
May 29, 2026
Shopify Payments chargebacks now arrive in your inbox with a representment draft and PDF, so you can review evidence instead of assembling it from scratch. Order changes are stricter too: lost-package replacements wait for a shipping-address confirmation, and holds stay until ShipHero matches Shopify.
Summary
- Drafts chargeback evidence and a PDF in your inbox
- Confirms the shipping address before sending replacements
- Holds stay until ShipHero matches the latest Shopify items