Can the AI handle multiple languages?
Yes. Customers can write in their own language, and the assistant replies in that language using your store information.
Staff can use the dashboard's translation controls to read messages and prepare replies across languages. The conversation history stays together when someone takes over.
Write clear instructions and FAQs in your main language, and check important policy wording in the languages you support.
Changelog releases
This topic appears in the following release notes:
- Clearer dashboard drafts and safer support conversations
- Translate Pending Customer Drafts
- Clearer Slack settings and English replies
- Japanese dashboard, native subscriptions, and clearer setup
- Stronger AI model quality checks
- Chargeback drafts and safer order tools
- Easier Translation and Smoother Chat
- Gemini tools work reliably again