Does the chat widget work across browser tabs?
Yes. Tabs open to your store in the same browser session share the conversation, message history, and widget state. Customers can switch product pages without starting a new chat.
There's nothing to configure. To check it, open your store in two tabs and send a message in one.
Separate browsers, private sessions, or cleared site data may start a different session.
Changelog releases
This topic appears in the following release notes:
- Price email previews and safer Flow actions
- Chat context and performance reports
- Campaigns Tab and Safer Storefront Chats
- Guided setup and continuous customer chats
- Chargeback drafts and safer order tools
- Storefront chat keeps the same conversation on reload
- Accurate unread badges and cleaner staff handoffs
- Reliable carts, better AI context, and threaded email
- Checkout Chat and Reliability Upgrades
- More accurate reporting and smoother chat sessions
- Smoother Storefront Chats and More Reliable Sync
- Complete Sync Rollout
- More Reliable Sync