More accurate reporting and smoother chat sessions
August 14, 2025
╭················································╮ │ + +** . * .*. + │ │. * + + * /\ + * │ │+ . /+ \ + │ │ * * *+ /___\ *│ │ + + . (o o) . \ . **. * │ │ + .. + /|^|\* * \ + . │ │ * .+ + /_|_|_\. \ * │ │ * . . /_/|_|\_\ . \ │ │ . + / | \* \* .* │ │* * * * /__|__\ + . │ │ * .. / \ * * │ │ + * /___\ . + * │ │ .~~~~~~~~. .. + * * ~~~~~~~~ * │ │ . . * ** + │ ╰················································╯ ············─ ghrun-16978981071-1 ─·············
This release improves the accuracy of your analytics by using more reliable close-date logic across reports. It also makes live chat steadier with better message delivery and ticket handling, so conversations are less likely to fragment.
Summary
- Reporting now uses actual close dates for more trustworthy analytics.
- Chat messages load and appear faster with fewer sync interruptions.
- Ticket handling now avoids unnecessary reopens and merges identified customers correctly.