Can I see what the AI is doing in real time?
Yes. The dashboard updates as customers send messages and the assistant replies or uses tools. You don't need to refresh the page.
The conversation timeline shows customer messages, AI replies, tool activity such as order lookups, and staff-only notes. You can check what information the assistant used before answering.
If you need to step in, send a customer-visible reply or turn AI off for that conversation.
Changelog releases
This topic appears in the following release notes:
- Subscription price reviews and smarter refund handling
- Safer order cancellations and controlled prompt sending
- Review AI Reply Tool Results
- More accurate product answers and faster support updates
- Clearer escalation reviews and day summaries
- Conversations stay active through forms and ticket changes
- Clearer support activity and shipment timing
- Clearer Status History and Resolution Pricing
- Clearer agent status and order selection
- Clearer staff queues and system notes
- Smoother order updates and safer AI
- More reliable chat and upgraded AI
- Inbox polish and conversation reliability
- Chargeback drafts and safer order tools
- Help center access and smarter back-in-stock handling
- Declined mis-shipment reviews now show for staff
- Dashboard stays live, mis-shipment checks get more accurate
- Merchant chat and lasting customer memory
- Better Messaging, Email Handling, and Ticket Visibility
- Smoother Message Delivery
- Smoother setup and reliability
- Cleaner customer records and more reliable conversations
- Reliability and Data Accuracy Updates
- More accurate reporting and smoother chat sessions
- Smoother Conversations and Better Stability
- Faster widget and reliability fixes
- Smoother Storefront Chats and More Reliable Sync
- Gemini tools work reliably again
- Complete Sync Rollout
- More Reliable Sync
- Faster ticket handling and smarter AI replies
- More Secure Real-Time Connections
- Safer Real-Time Merchant Connections