Cleaner customer records and more reliable conversations

September 04, 2025

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Open plain text (CDN)

Customer records were cleaned up by fixing data quality issues and removing internal staff notes from identification details. Conversations are now more dependable with improved connection handling and clearer transcript emails, while summary emails were removed to reduce inbox clutter.

Summary

  • Customer identification is cleaner, without internal staff notes in records.
  • Summary emails removed; transcript emails are clearer and more reliable.
  • Live chats are more stable, with fewer stalled connections.

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