What happens if the AI service is temporarily unavailable?
Simple Chat retries temporary model errors automatically. It doesn't switch to another model. You don't need to manage provider keys or change models yourself.
If the request still fails, the conversation goes to your staff with an internal note that explains why. The customer doesn't see a model error, and the conversation history remains available.
The widget and dashboard also reconnect after brief network interruptions. If updates don't resume, reload the page and check the conversation. Once the dashboard is accessible, staff can take over any issue that still needs a reply. Review the last messages and tool results before repeating an order action, so you know whether it completed before the interruption.
Changelog releases
This topic appears in the following release notes:
- Clearer dashboard drafts and safer support conversations
- Clearer order updates and support context
- Shopify billing, restock alerts, and inbox limits
- More reliable chat and upgraded AI
- Chargeback drafts and safer order tools
- Help center access and smarter back-in-stock handling
- Slack onboarding and FAQ setup
- Reliability improvements
- Sharper answers, smoother handoffs
- Dashboard stays live, mis-shipment checks get more accurate
- Clearer Slack summaries, gift card lookup, and shopper habits
- Staff outreach and replacement orders
- AI-close review queue and dashboard improvements
- Accurate unread badges and cleaner staff handoffs
- Reliable carts, better AI context, and threaded email
- Issue reporting, email forwarding, and address confirmation
- Better Messaging, Email Handling, and Ticket Visibility
- Smoother Messaging and Clearer Insights
- Faster, More Accessible Chat Experience
- Smoother Message Delivery
- Better AI Reliability and Branding
- Cleaner customer records and more reliable conversations
- More Reliable Connections and Better Transcript Emails
- Reliability and Data Accuracy Updates
- More accurate reporting and smoother chat sessions
- Smarter ticket workflows, smoother chat experience
- Reliability and Ticket Sorting Improvements
- Smoother Conversations and Better Stability
- Smoother chats and clearer settings
- Faster widget and reliability fixes
- Better Ticket Handling and Connection Reliability
- Better Protection Against Connection Spam
- Smoother Storefront Chats and More Reliable Sync
- Gemini tools work reliably again
- More Reliable Sync
- Faster ticket handling and smarter AI replies
- Safer Real-Time Merchant Connections