Are chat transcripts sent by email?

Yes, automatically. After a conversation has been quiet for the configured period, Simple Chat emails the customer a transcript at the address on file. The trigger is inactivity, not every message.

The transcript covers the chat thread the customer had with your store, including AI and staff messages that were customer-visible, formatted with Simple Chat's standard transcript email template for your store.

One hard limit: if the customer's email isn't known, there's nothing to send. Anonymous and email-less sessions won't receive this follow-up.

Why merchants keep it on

A written record cuts down on "what did you promise?" disputes after long AI-assisted sessions. It gives customers a paper trail for return instructions, discount codes, and troubleshooting steps. For high-consideration purchases, it also reads as professionalism.

Three things to verify

1. Email capture. Encourage logged-in shopping or prompt for an email when appropriate, so transcripts have somewhere to go.
2. Deliverability. Complete Email settings (from-address, DKIM) so transcript mail isn't filtered as spam.
3. Timing. Confirm the quiet-period behavior fits your support style; some brands prefer a human to close sensitive threads before idle mail fires.

Transcripts are a customer-friendly record of the support conversation, not a replacement for order confirmations or legal notices.