Are chat transcripts sent by email?

Yes. After the configured period of inactivity, Simple Chat sends a transcript to the customer's email address, if one is known.

The transcript includes the AI and staff messages the customer could see. Internal notes stay private. Customers without an email address on the conversation won't receive one.

Check your sender setup in Email settings, then use a test conversation to confirm delivery and timing.

If a transcript doesn't arrive, confirm that the conversation has a customer email, the inactivity period has passed, and your sender is verified. Then check the receiving mailbox, including spam.