Can I get a daily summary of conversations?

Yes, per conversation, per day. Pick a thread and a date, and the dashboard generates an AI-powered summary of that day's activity in it: the key customer questions, AI and staff responses, tool usage, and notable outcomes, condensed into a quick recap.

The scope is deliberately narrow. A daily summary answers 'what happened in this ticket yesterday?', not 'how did all of support perform this week?' For the cross-conversation version, use Reports: its AI summaries synthesize patterns across many conversations for operational intelligence, with citations across your support data, while a daily summary digests one thread for one date.

Where it pays off

Shift handoffs, mostly. An agent starting the day gets context on overnight activity in an open ticket without rereading every message. A manager can review a sensitive escalation without scrolling through hundreds of lines. And new staff can study how a complex issue unfolded over multiple days, one summary at a time.

A tip for monitored threads

Conversations sitting in Monitoring accumulate automated follow-ups. Summarizing that recent activity before a human steps in is the fastest way to inherit the thread with the story intact.