Can I get a daily summary of conversations?
Yes. Select a conversation and a date to get a summary of that day's activity: customer questions, AI and staff replies, tool use, and outcomes.
This is useful when taking over a long-running ticket or catching up on overnight monitoring.
The summary covers one conversation on one day. For patterns across many conversations, use the summary in Reports.
Changelog releases
This topic appears in the following release notes:
- Clearer escalation reviews and day summaries
- Chargeback drafts and safer order tools
- Dashboard chats, day summaries, smarter setup and replacements
- Clearer day summaries in conversations
- Safer checkout chat and Slack notes in conversations
- Merchant chat and lasting customer memory
- Cleaner customer records and more reliable conversations
- Better Ticket Handling and Connection Reliability