Better Ticket Handling and Connection Reliability
July 11, 2025
╭················································╮ │+ ++ + . .*.+ │ │ + + * /\ + * + │ │ . /x \ . . . * + │ │ /___\ + * * │ │ * * * (o o) \ │ │ /|^|\ * \ * │ │ * /_|_|_\ \* + │ │ * . . /_/|_|\_\ * \ *│ │ * / | \ \ *+│ │ * + * /__|__\ * + + . * │ │ . . / \ . + * │ │ * * /___\ + │ │ ~~~~~~~~ + + .* ~~~~~~~~ * * │ │ + * * * + * * + │ ╰················································╯ ············─ ghrun-16223219125-1 ─·············
This release makes ticket handling more predictable and keeps chats connected more reliably. Merchants can now spot unassigned tickets faster, trigger summaries only when needed, and see fewer connection-related interruptions.
Summary
- New status clearly marks unassigned tickets.
- Ticket summaries are now a manual action.
- Connection and webhook reliability improvements reduce chat interruptions.