Merchant chat, memory, and assistant improvements
April 02, 2026
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Merchant-facing chat is available and follows each ticket’s open or closed status, with customer memory expanded through core facts and more reliable handling after transcript emails. Several fixes stop internal indicators from reaching shoppers, smooth navigation while pages load, preserve back-in-stock drafts for numeric variants, clarify Slack notification timing, present daily compaction summaries as short bullet lists, and give the assistant new tools—including reading and updating settings—plus better awareness of where the conversation sits.
Summary
- Merchant chat follows ticket status so the flow matches each conversation.
- Core-fact memory and safer parsing keep customer memory accurate after emails.
- Assistant settings tools; fixes for routing, drafts, Slack wording, and privacy.