How does the AI use my current page context?
The storefront widget shares the page the customer is viewing, so the assistant can use the relevant product or article context.
On a product page, a question like "Does this come in medium?" can be answered using that product's synced variants and availability. On an article or policy page, the assistant can use the available content to understand what the customer is referring to.
This happens automatically. Keep your product information and articles current, and use FAQs for details those pages don't cover.
Changelog releases
This topic appears in the following release notes:
- Subscription changes and smarter quiz conversations
- Complete product answers with better catalog context
- Organized app settings and Matcha catalog lookup
- Simpler agent console and product comparisons
- More Complete Answers and Catalog Results
- Faster social replies and better store search
- Clearer help for subscription purchase questions
- Screenshot-first subscription troubleshooting
- Chargeback drafts and safer order tools
- Merchant chat and lasting customer memory
- Smarter, Cleaner Checkout Chat
- Smoother chats and clearer settings
- Better Scheduling, Data Quality, and Speed
- Smoother Storefront Chats and More Reliable Sync