What Shopify data does Simple Chat use?
Simple Chat uses the Shopify data needed for your configured support features:
- Products, variants, prices, and availability.
- Orders, fulfillment details, and customer information.
- Store policies and published articles.
- Theme settings for the storefront experience.
- Shopify reporting data for revenue attribution, when access is granted.
You can also choose order metafields to include in lookups. Access follows the permissions you approve in Shopify, which you can review in Shopify Admin.
Catalog and policy content help answer general questions. Order and customer details support verified lookups and enabled actions.
Changelog releases
This topic appears in the following release notes:
- Complete product answers with better catalog context
- More reliable chat nudges and storefront chat
- Setup focuses FAQ suggestions on store policies
- Faster social replies and better store search
- Smoother order updates and safer AI
- Safer multi-store inventory answers
- Chargeback drafts and safer order tools
- More reliable ShipHero orders and honest unavailable-product replies
- Clear AI identity when customers ask
- Clearer Slack summaries, gift card lookup, and shopper habits
- Chargeback tracking and a more reliable cart
- Merchant chat and lasting customer memory
- Cleaner Inbox and Smarter Email Workflows
- Billing and conversation improvements
- Better Scheduling, Data Quality, and Speed
- More reliable storefront sync