Clearer Slack summaries, gift card lookup, and shopper habits
April 04, 2026
Slack alerts now separate customer messages from agent replies and route conversations from the shopper’s words only, so you can scan and file chats more reliably. The assistant can also check a gift card balance by code and use past orders to remember a shopper’s buying habits.
Summary
- Slack summaries clearly separate customer messages from agent replies.
- Agents can check gift card balances by gift code.
- Chat remembers shopper habits from past order history.