Slack clarity, gift card lookup, buyer habits
April 04, 2026
╭················································╮ │ + ++ * . . * .*. * │ │ +*+ .+ + /\ * * + │ │ ** * /x \ . . │ │ . /___\ * * + * + . │ │+ * (o o)+ \ │ │ * /|^|\* \+ │ │ . + . /_|_|_\ \ │ │ . . . /_/|_|\_\ \ * * │ │ . / | \ \ . * +│ │ . + /__|__\ * . + + + │ │ / \ .+ +│ │. *+. /___\ * . + . │ │ ** ~~~~~~~~ . * ~~~~~~~~ │ │ * *+ * * │ ╰················································╯ ············─ ghrun-23985223623-1 ─·············
Slack thread summaries and channel routing now treat shopper and team messages distinctly, and routing keys off the shopper-only conversation. The assistant can report gift card balance from a gift code, lean on order history for repeat-buyer context, and you should see fewer disruptive session-expiry errors.
Summary
- Slack summaries label shopper vs agent; routing uses shopper transcript only.
- Gift card balance checks work when the shopper provides their gift code.
- Order history informs how the assistant understands common buyer habits.