Slack clarity, gift card lookup, buyer habits
April 04, 2026
╭················································╮ │╳╳╱█●˚˙◤●░□▓█▓░░∘˙˚○▓╱╳╳╳╳╱▓○˚˙∘░░▓█▓□░●◤˙˚●█╱╳╳│ │˚ ●░╳╳╱▒░˙· ·˙░▒╱╳╳▒○ ∘∘ ○▒╳╳╱▒░˙· ·˙░▒╱╳╳░● ˚│ │˚▭╲▒˚·∘▒╳╳╲░□╲╳╳░◆·∘▓╱▒˙˙▒╱▓∘·◆░╳╳╲□░╲╳╳▒∘·˚▒╲▭˚│ │▒╳∘● ░·╲▒˙·██˙˙▓╳∘◆·●·╳▓▓╳·●·◆∘╳▓˙˙██·˙▒╲·░ ●∘╳▒│ │▒╱╳╱░·○█·╱·╱╱·╱∘▓∘·◆·╳╱░░╱╳·◆·∘▓∘╱·╱╱·╱·█○·░╱╳╱▒│ │∘·∘▓·◤░▒˚˙˙˚▭˙˚∘░░·╱█˚·∘∘·˚█╱·░░∘˚˙▭˚˙˙˚▒░◤·▓∘·∘│ │·╱▒○· ·˚●█▒░○▒█░˙· ●▒╱··╱▒● ·˙░█▒○░▒█●˚· ·○▒╱·│ │·╱▒○· ·˚●█▒░○▒█░˙· ●▒╱··╱▒● ·˙░█▒○░▒█●˚· ·○▒╱·│ │∘·∘▓·◤░▒˚˙˙˚▭˙˚∘░░·╱█˚·∘∘·˚█╱·░░∘˚˙▭˚˙˙˚▒░◤·▓∘·∘│ │▒╱╳╱░·○█·╱·╱╱·╱∘▓∘·◆·╳╱░░╱╳·◆·∘▓∘╱·╱╱·╱·█○·░╱╳╱▒│ │▒╳∘● ░·╲▒˙·██˙˙▓╳∘◆·●·╳▓▓╳·●·◆∘╳▓˙˙██·˙▒╲·░ ●∘╳▒│ │˚▭╲▒˚·∘▒╳╳╲░□╲╳╳░◆·∘▓╱▒˙˙▒╱▓∘·◆░╳╳╲□░╲╳╳▒∘·˚▒╲▭˚│ │˚ ●░╳╳╱▒░˙· ·˙░▒╱╳╳▒○ ∘∘ ○▒╳╳╱▒░˙· ·˙░▒╱╳╳░● ˚│ │╳╳╱█●˚˙◤●░□▓█▓░░∘˙˚○▓╱╳╳╳╳╱▓○˚˙∘░░▓█▓□░●◤˙˚●█╱╳╳│ ╰················································╯
Slack thread summaries and channel routing now treat shopper and team messages distinctly, and routing keys off the shopper-only conversation. The assistant can report gift card balance from a gift code, lean on order history for repeat-buyer context, and you should see fewer disruptive session-expiry errors.
Summary
- Slack summaries label shopper vs agent; routing uses shopper transcript only.
- Gift card balance checks work when the shopper provides their gift code.
- Order history informs how the assistant understands common buyer habits.