Cleaner Inbox and Smarter Email Workflows
February 16, 2026
Unread and unassigned conversations now use a blue underline instead of dots and badges, closed and spam sections stay collapsed after refresh, and spam is skipped when you move between tickets. You can set up email inboxes at the domain level, see order status in recent-order lookups, and choose a Slack channel from generated replies.
Summary
- Unread and unassigned conversations use a blue underline
- Spam stays collapsed and skipped when navigating tickets
- Set up email inboxes at the domain level