Can I block spam conversations?

Yes. You can mark threads as spam, block repeat senders, and let AI-powered triage filter email before it ever reaches the inbox. The controls cover chat and email alike, and they live in the merchant dashboard.

Marking and blocking

When a thread is clearly not a customer (promotional blasts, phishing attempts, bot noise), mark it as spam from the dashboard. It moves to the Spam section of your inbox, so Open and Monitoring hold only conversations that deserve a response or a follow-up.

Blocking is for repeat offenders. Block a sender and future messages from that source are handled according to your block settings. The dashboard keeps a block list you can review and manage over time: unblock something that was flagged by mistake, keep persistent abusers out of the queue. The two controls complement each other. Marking cleans up an individual thread; blocking stops the same source from generating new ones.

Email gets filtered at the door

Email conversations pass through AI-powered spam triage before they reach your inbox, so much of the junk never shows up for staff to delete. That makes the whole approach layered: automated triage catches the obvious noise, marking and blocking handle whatever slips through, and your team's time goes to orders, product questions, and policy issues from real customers.