Can I block spam conversations?

Yes. Simple Chat gives you direct controls in the merchant dashboard to mark unwanted threads as spam, block repeat offenders, and maintain a block list so junk messages stay out of your active support queue.

Spam handling works for chat and email alike, with an extra layer of protection on email through AI-powered triage before messages reach your inbox.

Mark conversations as spam

When a thread is clearly not a legitimate customer inquiry—promotional blasts, phishing attempts, or bot noise—you can mark it as spam from the dashboard. Spam conversations move to the Spam section of your inbox so your team is not triaging them alongside real shoppers.

This keeps Open and Monitoring focused on conversations that deserve a response or follow-up.

Block senders and manage your block list

For repeat offenders, you can block senders so future messages from that source are handled according to your block settings. The dashboard also lets you review and manage your block list over time—unblock if something was flagged by mistake, or keep persistent abusers out of the queue.

Blocking is a practical complement to spam marking: marking cleans up individual threads; blocking reduces repeat noise from the same source.

Email spam triage

Email conversations go through AI-powered spam triage that filters unwanted messages before they reach your inbox. That means your team spends less time deleting junk and more time on orders, product questions, and policy issues from real customers.

Together, manual spam controls, sender blocking, and automated email triage give you a layered approach—automation catches obvious noise at the door, and staff can escalate edge cases with dashboard tools when something slips through.