Faster inbox loading and clearer conversation handling
March 23, 2026
Conversations in the inbox open more quickly, so staff spend less time waiting between chats. Pinned customers now list every conversation in the sidebar, and unassigned attention no longer appears before a customer has messaged.
Summary
- Inbox conversations open and load more quickly
- Pinned customers show all conversations in the sidebar
- Unassigned attention waits until the customer messages