Faster inbox loading and clearer conversation handling
March 23, 2026
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Conversation and transcript views start faster because the app loads leaner context up front and speeds up transcript queries. Pinned customers now see every thread in the sidebar, escalated chats no longer get AI monitoring, and back-in-stock recommendations stay hidden when too few related items are in stock.
Summary
- Streamlined loading makes inbox, dashboard, and transcript screens open faster.
- Pinned customers see every conversation thread listed in the sidebar.
- Escalated chats pause AI monitoring until your team handles them.