Can I pin important conversations?
╭····································╮ │○█░□▓·▓░╲░∘╱▭˙∘╲˚○○˚╲∘˙▭╱∘░╲░▓·▓□░█○│ │░╱●˙╱▒˙○▓∘▒▒▒▓○█░˙˙░█○▓▒▒▒∘▓○˙▒╱˙●╱░│ │▒╱▒˙○▓□░▓●▒●▒░∘█∘˙˙∘█∘░▒●▒●▓░□▓○˙▒╱▒│ │▒·▓▭░◢○▓▒▒▒○▓○□░╱˙˙╱░□○▓○▒▒▒▓○◢░▭▓·▒│ │◥○▒○▒▓░▓░▓▒∘▓·˙●╲˚˚╲●˙·▓∘▒▓░▓░▓▒○▒○◥│ │░░▓░▓●▓▒○▓○˚▒·˚○╳◣◣╳○˚·▒˚○▓○▒▓●▓░▓░░│ │░░▓░▓●▓▒○▓○˚▒·˚○╳◣◣╳○˚·▒˚○▓○▒▓●▓░▓░░│ │◥○▒○▒▓░▓░▓▒∘▓·˙●╲˚˚╲●˙·▓∘▒▓░▓░▓▒○▒○◥│ │▒·▓▭░◢○▓▒▒▒○▓○□░╱˙˙╱░□○▓○▒▒▒▓○◢░▭▓·▒│ │▒╱▒˙○▓□░▓●▒●▒░∘█∘˙˙∘█∘░▒●▒●▓░□▓○˙▒╱▒│ │░╱●˙╱▒˙○▓∘▒▒▒▓○█░˙˙░█○▓▒▒▒∘▓○˙▒╱˙●╱░│ │○█░□▓·▓░╲░∘╱▭˙∘╲˚○○˚╲∘˙▭╱∘░╲░▓·▓□░█○│ ╰····································╯
Yes. You can pin specific conversations or entire customers to keep them at the top of your inbox for quick access. This is great for VIP customers or ongoing issues that need attention.
Changelog releases
This topic appears in the following release notes: