More reliable ShipHero orders and honest unavailable-product replies
May 06, 2026
ShipHero hold and cancel now follow warehouse and fulfillment state more accurately, including orders not yet in the warehouse and fulfillment assigned to ShipHero, with a clearer error when a hold finds no matching orders. Chat no longer asks for an email or promises later outreach on products you do not offer, and sidebar History updates when a customer’s identity changes.
Summary
- Holds and cancels follow ShipHero warehouse and fulfillment state.
- History sidebar updates after a customer identity change.
- Chat stops email asks and follow-up promises for unoffered products.