Does Simple Chat work with ShipHero?

Yes. Connect ShipHero in Simple Chat to make warehouse information available during support conversations, alongside the order information from Shopify.

Connecting and checking the integration

Configure your ShipHero credentials and warehouse settings in Simple Chat. The credentials provide access to the account; the warehouse settings determine which warehouse context the tools use.

After connecting, test an order conversation and review the lookup results in the dashboard. Use an order with shipment information so you can check the warehouse, items, and tracking details against what you expect.

Available warehouse information

Depending on the order and what ShipHero returns, the assistant can use item status, shipment details, label information, and tracking URLs. A record that hasn't reached ShipHero or doesn't contain those details won't provide the same depth.

Actions depend on the tools you've enabled. Related workflows include address checks for ShipHero holds and signature requests on replacement proposals. Connecting the integration doesn't remove customer confirmation or staff approval requirements.