Does Simple Chat work with ShipHero?

Yes. If ShipHero runs your warehouse, connect it with your configured credentials and warehouse settings, and Simple Chat can pull warehouse-level fulfillment context where it's available: item status, shipment details, labels, and tracking URLs.

The difference is what 'where is my order?' gets answered from. Without ShipHero connected, support runs on Shopify data alone. With it, the AI can answer from warehouse reality rather than only the Shopify order screen. It's for merchants who fulfill through ShipHero; connect it once ShipHero is part of your operations stack.

Connecting it

Setup is merchant-controlled in Simple Chat, and there are two pieces. Configured credentials link your ShipHero account so Simple Chat can query on your behalf. Warehouse settings align which warehouse context to use for lookups and tools. Treat the credentials like any other production secret: configure once, verify with a test order conversation, then leave the integration enabled for ongoing support.

What shows up in conversations

Where available for a given order: item status at the line or package level, shipment details (what shipped, when, and how it relates to the customer's order), shipping label information, and tracking URLs customers or staff can follow for carrier updates. What appears depends on what ShipHero returns and on your configuration. When the data exists, the AI uses it to give an informed answer instead of a generic 'check your email.'