More accurate delivery, billing, and support
September 23, 2026
DHL label scans no longer appear as deliveries, and numeric ShipHero order links open correctly. Subscription date changes now follow the intended billing cycle, while escalated conversations stay open and the support launcher avoids Shopify Sidekick.
Summary
- DHL label scans aren't marked delivered; ShipHero order links now open.
- Escalated chats stay open; reassignments notify staff in Slack.
- Subscription dates align correctly; support nudges stay dismissed three days.