Does Simple Chat include product subscriptions?

Yes. Simple Chat includes Shopify product subscriptions without an extra platform fee or a percentage of recurring orders. Normal payment processing fees still apply. Support conversations are billed only when they qualify as AI resolutions under your plan.

Selling plans and customer subscriptions

Create selling plans with a delivery frequency in days, weeks, months, or years, and an optional recurring discount. Attach the products and variants you want to offer as subscriptions. Customers can manage their subscriptions from the customer-account page Simple Chat installs.

Customers can also ask the Simple Chat AI. In the storefront chat, after a verification code that it emails to the customer, it can pause, resume, skip, or cancel a subscription, or change its items, frequency, date, or shipping. By email, it can check a subscription, and pause, resume, cancel, skip the next order, or change the frequency or the order date, when the email comes from the address of the customer's store account and the mail service confirms that sender. By email, it makes one skip and one date change of each subscription in a day, and a change with a new order date, or a change to another unit on a schedule with a fixed order date, works only when the frequency after the change is every 1 week, month, or year and the current schedule has at most one order date in each cycle. The storefront chat has none of these limits. Item, shipping, and one-order changes stay in the storefront chat. On each route, the AI does not change the frequency or the date of a prepaid subscription, of a schedule with a cutoff day, or of a subscription that is not active.

For an existing contract, you can pause or resume it, skip an order, change the frequency, bill the next cycle, or send a payment-update email.

Failed payments and inventory issues

You can configure the number of retry attempts, the days between attempts, and what happens when retries run out. Depending on your configuration, that can mean skipping a cycle, pausing, or canceling the contract. Review those settings alongside your customer-facing subscription policy.

Moving from another app

Simple Chat can recreate selling plans and import Shopify's standard subscription-contracts.csv.

1. Pause billing in the source app to avoid duplicate charges.
2. Recreate the selling plans you want to keep.
3. Import the contracts.
4. Verify the imported contracts before retiring the old app.
5. Keep the source payment methods available until the import finishes.

Simple Chat can't delete plans owned by another app. Recreated plans may sit alongside the originals until you disable those originals in the source app.

Before switching, check any specialist features you rely on, such as retention, SMS, or loyalty tools. An imported contract doesn't replace those separate workflows.