Slack ticket actions, subscription controls, and quiz previews
October 30, 2026
Slack notifications now let staff approve or reject ticket proposals and replacements, then send or discard customer drafts. Subscription details and controls are available in support conversations, and quiz drafts can be shared through a public preview page.
Summary
- Undo recent admin agent changes from Agent activity.
- Optionally auto-apply low-risk FAQ fixes after sufficient approvals.
- Bulk subscription actions stop safely when responses are repeatedly lost.