More accurate order chats and imported subscriptions
October 28, 2026
Order chats now verify the latest status before discussing shipping or cancellation, avoid estimates for held items, show order notes, and confirm when item issues go to staff. Shopify Flow ticket creation now works correctly, and imported subscriptions use store shipping and exchange rates from the customer’s latest order.
Summary
- Order chats verify cancellations, held items, notes, and staff handoffs.
- Shopify Flow’s Create ticket action now completes correctly.
- Imported subscriptions use store shipping and the latest-order exchange rate.