Can the AI put orders on hold or release holds?

Yes. With hold tools enabled, the assistant can place a verified order on hold and release it when the issue is settled.

Holds can help while an address is being corrected, your team is arranging combined shipping, or another fulfillment question needs attention. A hold pauses fulfillment; it doesn't cancel the order.

The assistant confirms the order and customer before acting. Once the customer confirms they're ready and the workflow allows it, the hold can be released. Actions outside your enabled tools or policies go to staff.

A Shopify hold doesn't override your warehouse's own queue or recall a parcel already handed to a carrier. Split shipments, partial fulfillment, and other exceptions may need staff help.