Smarter complaint routing and stronger order attribution
May 12, 2026
Taste and quality complaints now follow your FAQ intake questions before escalating to staff, so fewer conversations are handed off too early. Chat-assisted orders are attributed more reliably, and the assistant keeps answering after it holds an order while notifying your team.
Summary
- Taste complaints collect FAQ details before staff escalation
- Chat-assisted orders are attributed more reliably
- AI still replies after a hold and staff handoff