Smarter complaint routing and stronger order attribution
May 12, 2026
╭················································╮ │ . .**+ . + .*. │ │ * ++ . * /\ * │ │ * * + /+ \ +* ** * │ │ + /___\ + . + + * │ │ . * . . . (o o) . \ + │ │ * . * . /|^|\ . \ . + │ │ .* /_|_|_\* * \ . * │ │ * /_/|_|\_\ \ *│ │ . + / | \ \ .+ * │ │ + *+* /__|__\ * . * * │ │ +* / \ * * │ │ * . + . /___\ + + * * . │ │ + ~~~~~~~~ . + ~~~~~~~~ + . │ │ . + * * + . │ ╰················································╯ ············─ ghrun-25763426405-1 ─·············
Taste complaints now check the FAQ before escalating to staff, and the assistant keeps helping when conversations move to on-hold or awaiting-staff status. Tracked-send orders also get credited more reliably through new attribution fallbacks.
Summary
- Taste complaints check FAQs before escalating to staff
- Assistant stays active when orders go on hold mid-conversation
- Tracked sends credit orders via line item, note, or landing fallbacks