Issue reporting, email forwarding, and AI refinements

March 05, 2026

Merchants can now report, track, and get notified on customer issues directly from the dashboard. Email handling adds forwarding and better attachment support, while AI follow-ups use delivery history and timezone-aware scheduling.

Summary

  • Report and track issues with urgency, photos, and resolution updates
  • Forward emails and process non-image file attachments
  • AI checks delivery history and timezones for smarter follow-ups

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