Issue reporting, email forwarding, and AI refinements
March 05, 2026
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Merchants can now report, track, and get notified on customer issues directly from the dashboard. Email handling adds forwarding and better attachment support, while AI follow-ups use delivery history and timezone-aware scheduling.
Summary
- Report and track issues with urgency, photos, and resolution updates
- Forward emails and process non-image file attachments
- AI checks delivery history and timezones for smarter follow-ups