Does Simple Chat work with Shopify Flow?

Yes. Simple Chat adds a Create ticket action to Shopify Flow, so a workflow can open a ticket and have the assistant act on it when something in your store needs attention.

Creating tickets from a workflow

1. Open Shopify Flow and create or edit a workflow.
2. Add the Create ticket action from Simple Chat after your trigger and conditions.
3. Optionally choose a Customer to assign the ticket to that customer.
4. Write instructions for the assistant in Message. You can include Flow variables such as {{ order.name }} to pull in details from the trigger.
5. Optionally give a Ticket key, such as {{ order.id }}. The first run with a key makes the ticket (or the note of step 6), and a later run with the same key adds nothing, so a trigger that runs again makes no second ticket. A later run with the same key fails in Flow when it has another message or customer (after a ticket) or another note (after a note).
6. Optionally choose an Order and write an Address check note. When Simple Chat finds an open address check ticket for that order (from a ShipHero address hold), the note goes to that ticket for your staff. The run then makes no ticket and sends nothing to the customer. When Simple Chat cannot check the order at that moment, the run makes its ticket as a run with no note does.
7. Turn on the workflow.

When the workflow runs, the new ticket appears in your Simple Chat dashboard and the assistant follows the message as its instructions. As for a customer question, the assistant also gets the FAQs, products and articles of your store that match the message, so a message about a backorder gets your backorder FAQ. With a customer assigned, the assistant can look up their orders and email them. When the instructions need no message to the customer, the assistant can hand the ticket to staff with a note and send nothing. The hand-off ends the turn of the instructions, so a message that they ask for comes with or before the hand-off, and a staff note says when the customer got no message.

Flow isn't required

Customer replies, order tools, monitoring, and staff handoffs run through Simple Chat's own settings and integrations. You don't need a Flow automation before setting up chat or email support.