Slack flexibility and accuracy improvements
January 13, 2026
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Merchants can now connect multiple Slack workspaces and channels, making it easier to route conversations to the right team. We also improved thread and search accuracy so agents see cleaner email context, better previous-ticket details, and more reliable automation template text.
Summary
- Connect multiple Slack workspaces and channels per store.
- Email threading now excludes quoted text to keep conversations clear.
- Search, previous tickets, and Flow template details are more reliable.