Accurate unread badges and cleaner staff handoffs
March 26, 2026
Public staff replies now turn the assistant off even when a waiting conversation still had AI on, so shoppers are not answered by both. Inbox unread badges clear when you reopen a conversation and no longer look unread in triage by mistake.
Summary
- Public staff replies turn the assistant off
- Inbox unread badges clear and stay accurate
- Undelivered close notes stay internal to staff