Inbox reliability and assistant handoffs
March 26, 2026
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This release tightens inbox unread behavior and loading, stops the assistant from auto-replying after staff send a public customer message, and improves FAQ editing plus back-in-stock Sent ordering.
Summary
- Unread clears when you reselect a chat; sidebar unread badges are accurate.
- Assistant stops auto-replies after staff sends a public customer message.
- FAQ guidance improved; Add FAQ modal scrolls so Save stays reachable.