Clearer help for subscription purchase questions
July 06, 2026
When a customer is confused by subscribe versus one-time purchase controls, Simple Chat now tries basic page checks and asks for a screenshot of the product-page purchase area before handing the chat to staff. Your team then sees the same purchase UI the shopper saw, instead of guessing from a vague description.
Summary
- Asks for a purchase-area screenshot before staff handoff
- Tries page, variant, and browser checks first
- Hands off only after a screenshot or decline