Are conversations automatically closed?

Yes. Conversations can close after seven days of inactivity, or after a review of quiet open triage conversations.

Seven days without activity

A conversation with no activity for seven days is closed automatically. This clears abandoned chats and email threads from the active inbox.

Review after three quiet hours

Open triage conversations may be reviewed after at least three quiet hours. If the assistant determines that the issue is resolved, it may close the conversation. This is a review, not an automatic closure of every ticket at the three-hour mark.

A closure alone doesn't establish a billable resolution. Any charge must meet the AI-resolution billing rules, including the requirements for customer-visible AI and staff replies.

Staff can reopen a closed conversation from the dashboard when more work is needed.