Smarter routing and more reliable conversations
May 14, 2026
Routing now honors a closed wholesale policy and Slack channel exclusions, so staff only see the conversations they should. Chats waiting for staff stay open when customer identities merge, and shoppers can subscribe to back-in-stock alerts with a product handle.
Summary
- Closed wholesale policy no longer escalates to staff
- Identity merge keeps chats waiting for staff open
- Slack exclusions honored; restock accepts product handles