Can the AI collect information through forms?

Yes. Simple Chat’s AI can generate in-chat forms to collect structured information from customers—order numbers, email addresses, and other fields your enabled workflows need—without sending shoppers to an external form or making them repeat details in free text.

Once a customer submits a form, the data flows automatically into the appropriate tool so the conversation can continue with action, not just acknowledgment.

When in-chat forms appear

The AI uses forms when a workflow needs specific inputs before it can proceed. Typical examples include looking up an order (order number plus email for verification) or capturing details for a back-in-stock subscription.

Forms appear inside the chat thread, so the customer stays in one support experience from question to resolution.

What happens after submission

Submitted form data automatically feeds into the matching tool:

• Order lookup tools can run using the order number and email the customer provided.
• Back-in-stock and similar sign-up flows can record the shopper’s request from the collected fields.

Your team sees the outcome in the conversation timeline alongside other AI tool usage, which makes audits and handoffs clearer than if the customer pasted unstructured text.

Setup and expectations for merchants

Forms are driven by the tools and workflows you enable—not a separate form builder you maintain by hand. Enable the tools your team supports operationally, describe how they should behave in merchant instructions, and test a full submission on your development or production store.

If a required field is missing or invalid, the customer can correct it in chat before the tool runs—reducing failed lookups and repeat messages for your inbox.