Smoother chat forms and clearer metrics
August 12, 2026
Chat forms now submit more smoothly and show with the customer’s message in a single bubble, so conversations look cleaner. AI resolution rate is more trustworthy because simple back-in-stock chats are left out, and Slack routing follows what each conversation is about.
Summary
- Form submit is smoother, with form and message in one bubble
- Simple back-in-stock chats no longer count toward AI resolution
- Slack routing now matches conversations by their meaning